Your front desk inbox gets 80 emails a day. About 55 of them do not need a human. Here is the agent that handles them.
Walk into any independent hotel back office and you will find one person buried in an inbox. Rate requests, parking questions, early check in asks, group inquiries, and the occasional real problem, all in one undifferentiated pile.
We build a two agent triage system that clears the noise so the team works only the emails that matter.
Agent 1, the Sorter: reads each incoming email and tags it. Booking modification, general question, group lead, or escalate to human. The high value group leads get pushed to the top, not buried under parking questions.
Agent 2, the Responder: drafts replies for the routine categories using your real policies. The prompt, verbatim:
You are the front desk at [hotel]. Answer this guest email in under 80 words using only the facts in [policy doc]. If the answer is not in the policy doc, do not guess. Tag it 'needs human' and draft nothing.
That last line is the whole game. The agent never invents a pet policy or a cancellation rule. When it does not know, it hands off.
The math: 55 routine emails a day at 4 minutes each is more than 3 hours of daily desk time. Recover even two thirds of that and you have handed your team back the morning.
Start by writing the policy doc the agent reads from. That document is the product.