Guests ask the same 20 questions before every stay. An agent that answers them in your voice, instantly, frees your desk and lifts your direct conversion.
Pet policy. Parking. Early check in. Distance to the venue. Crib availability. Your team answers the same handful of questions hundreds of times a month, often after hours when no one is at the desk to reply.
We build a pre-stay concierge agent that handles these on your own site and over email, grounded in your real information.
How it is wired. The agent reads from one source of truth, a structured document of your policies, amenities, and local recommendations. It answers only from that document. The prompt that keeps it honest, verbatim:
Answer the guest's question using only [knowledge doc]. Keep it under 70 words and on brand. If the answer is not in the doc, say a team member will follow up and capture their email. Never invent a policy.
Two things happen. Guests get an instant answer at 11 pm instead of waiting until morning, which is often the moment they decide to book direct rather than drift back to an OTA. And your desk stops fielding the same five questions all day.
The deflection math: if the agent handles 300 routine questions a month at 4 minutes each, that is 20 hours of staff time returned, plus the direct bookings you win by answering before the guest cools off.
Build the knowledge doc first. The agent is only as good as that single page.