Your guests ask the front desk the same thing every afternoon: "Where should we eat tonight?" An agent answers it before they even arrive, tailored to them.
The concierge is one of your best amenities and your most underused data source. Here's an agent that scales it:
Step 1: 24 hours before arrival, the agent pulls the reservation context: party size, length of stay, any notes (anniversary, kids, business).
Step 2: It builds a personalized local guide from your curated list of restaurants, walks, and bookable experiences. The prompt:
Guest is a couple, 2 nights, celebrating an anniversary. From the approved local list below, recommend 2 dinner spots (one splurge, one casual), one morning walk, and one evening activity. Warm, specific, under 150 words. Note which need reservations.
Step 3: It sends the guide by email or SMS and offers to book the reservations through the front desk.
Step 4: Logs what guests pick, so the recommendations get sharper over time.
The result: a guest who feels known before check-in, a front desk that isn't fielding the same question all day, and a new upsell path through bookable experiences.
Build it on your existing local list — curation is the moat; the agent just delivers it.