Your front desk is answering the same 12 questions, 200 times a month. Here's the agentic workflow that handles them automatically.
Most hotels treat every email inquiry as a one-off. It's not. 80% of the questions are the same 12 questions: parking, pet policy, check-in time, breakfast, gym, late checkout, pool hours, airport shuttle, room type differences, group rates, kid policy, smoking.
Here's the multi-agent workflow we build for hotel clients:
- Classification agent reads incoming email/web inquiries and tags them by question type
- Routing agent sends FAQ-type questions to a draft agent and complex/booking-related questions to a human
- Draft agent writes a response using your brand voice + property-specific FAQ knowledge base
- Approval agent flags drafts that mention pricing, refunds, or complaints for human review
- Send agent publishes approved drafts and logs each interaction
The team handles the 20% that actually requires judgment. The agent handles the 80% that doesn't.
Response time drops from 4-8 hours to under 2 minutes. Conversion rate on inquiries goes up because guests aren't waiting for a reply.
The key insight: this isn't a chatbot. There's no live conversation. It's an agent that drafts, a human that reviews, and a system that logs everything.
No guest is ever surprised. Your team isn't bottlenecked. Your guest reviews improve. Your conversion rate goes up.